Shipping policy

WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?

We currently ship to the United States only.

When placing your order, please note the following delivery times for most products: 2–7 business days for most products, and up to 10 business days for a limited number of products.

If you have not received your order within the time frame above, please contact us at foodease.co@gmail.com with your order number and we will look into it right away.

HOW LONG BEFORE MY ORDER SHIPS?

Orders are processed and shipped within 2–7 business days of purchase. Once shipped, please allow the delivery timeframe noted above in addition to processing time. You will receive a confirmation email with tracking information once your order ships.

WHAT CARRIER DO YOU USE, AND CAN I TRACK MY ORDER?

We ship via UPS/FedEx/USPS. Once your order ships, you will receive an email with a UPS/FedEx/USPS tracking number so you can follow your package's progress.

CAN I GET FREE SHIPPING WITH MY ORDER?

Orders of $500 or more ship free, no promo code required. Orders under $500 are subject to standard shipping rates at checkout.

WHAT IF MY PACKAGE IS LOST OR SHOWS AS DELIVERED BUT I DIDN'T RECEIVE IT?

If UPS tracking shows your package as delivered but you have not received it, please check with neighbors and any safe locations around your property, and allow up to 48 hours, as carriers occasionally mark packages delivered slightly before drop-off. If you still cannot locate your package after 48 hours, or if tracking shows your package as lost in transit, please contact us at foodease.co@gmail.com with your order number, and we will file a claim with UPS and work with you to resolve the issue.

WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Please double-check your shipping address before completing your order, as we are not responsible for packages delivered to an incorrectly entered address. If you notice an error immediately after placing your order, contact us at foodease.co@gmail.com as soon as possible — we will do our best to correct it before the order ships, but cannot guarantee a change once an order has been processed. Packages returned to us as undeliverable due to an incorrect address will be reshipped at the customer's expense.

If you have any other questions about your order or shipping, feel free to reach out to us at foodease.co@gmail.com.