Returns and Refund Policy

Last updated: June 20, 2026

This policy applies to orders placed on or after June 20, 2026. The 14-day return window has applied to all orders regardless of purchase date. For orders placed prior to June 20, 2026, the updated restocking fee, return shipping terms, and subscription provisions described below will be applied on a case-by-case basis.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in new condition with no visible damage, unused, with all original packaging, accessories, and tags. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at foodease.co@gmail.com.

Return shipping

You may use your own shipping method, provided the package is insured for at least $550. Alternatively, you can request a prepaid return label from us, and the cost of that label will be deducted from your refund.

Restocking fee

Once we receive and inspect your return, a 15% restocking fee applies, deducted from your refund along with any return shipping label cost (if you chose that option).

Lifetime upgrade plan ($899)

If you return your device, the $350 lifetime live-cooking subscription portion is non-refundable once your account has been granted lifetime access, as this access is considered delivered upon activation. Refunds for returned Lifetime plan devices are calculated against the $549 base device price, less the 15% restocking fee and any return shipping costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at foodease.co@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

If approved, your refund — less the 15% restocking fee, any return shipping costs, and (for Lifetime plan orders) the non-refundable subscription portion — will be issued to your original payment method.

If the item does not meet our condition requirements (for example, visible damage, missing components, or signs of use beyond inspection), we reserve the right to deny the return entirely, or issue a reduced refund, depending on the extent of the issue.

Please remember it can take some time for your bank or credit card company to process and post the refund.

We will always strive to provide the best customer service possible, do not hesitate to contact us at foodease.co@gmail.com.